Frequently Asked Question

Make a call

Note: If you're calling a phone number displayed in another application (for example, Outlook or a web browser), use click-to-dial or highlight-to-call.

1. Sign in to the Zoom desktop client.
2. Click Phone.
3. Call a number using one of these methods:
   • Number pad: Dial a number using the on-screen or your keyboard number pad, then click the phone icon. If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.
   • Copy and paste: Copy and paste a number in the text field, then click the phone icon .
   • Search contacts: Type a name or number above the dial pad to search through your internal, external, and synced contacts. Click a search result to make a call. If the contact has several phone numbers, click the right arrow icon to view and select the number to call.
   • Starred contacts: Click the Starred tab above the number pad to view your starred contacts. Hover over the contact and click the phone icon to call them.
4. Click the Caller ID drop-down menu to change the outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.
   Note: Review the features and limitations of your outbound caller ID number.
5. Use the in-call controls.